Stages of business communication - steps to a mutually beneficial compromise
The role of business communication in our lives
What part of our life does communication take in its various forms? Undoubtedly, very large. Communication is the area from which the most important in our life comes. This includes relationships with people, and our work that feeds us, and learning new things, and enjoying works of art. Without communication, life is unthinkable. It literally permeates our lives. Now I would like to draw attention to the manifestations of our communication, which allow business people to negotiate among themselves and make the best joint decision in difficult situations. What exactly is different business communication from all its other types? Its main difference lies in the fact that it takes place with the aim of reaching an agreement, which, in essence, is a compromise that benefits both parties. Of course, such compromises can have different shades, but the skill of the parties in this case is precisely to achieve the greatest benefit for their part.So, business negotiations are a process of interaction between the parties, which are interdependent, have different interests, and the general agreement will improve the position of both representatives. The requirement of interdependence in this definition is important, because if this is not the case, then negotiations will become unnecessary, because you can try to apply force pressure methods here.
Negotiations themselves are a very difficult process. They include certain stages of business communication. In order to maximize the chances of a successful negotiation, you need to take into account many different factors. The very first step in this situation is to determine your goals. It is important to understand and formulate for yourself exactly what you hope to get from the negotiations. It is not as simple as it seems at first glance. The goal does not make sense to formulate in a rigid style, but it is just worth considering various options and decide what you want to receive in these cases and what you consider reasonable to donate for this. It is necessary to formulate for themselves a minimum program and a maximum program. Negotiations can go in different ways, but in any situation you need to have guidelines for proper movement. The initial stages of business communication is the preparation of negotiations.It comes down to a thorough collection of information that will allow the process to be conducted with knowledge of the matter. First, you need to be as informed as possible about the topic of negotiations. Secondly, one should be well aware and understand the representatives of the opposite side. It is important what influences their decisions, what their personal characteristics are, what their intended plan of action is.
After preparation, the time comes for the negotiations themselves. In their process, you need to be able to find points of contact, to establish psychological contact with opponents, to create a favorable climate for business communication. Here both the relevant theoretical training and the negotiating skills along with intuition are important. These are not simple stages of business communication, they are largely determined by previous training and qualifications of the negotiators. It is important first to clarify as much as possible the objectives of the participants in the process, the arguments presented, the degree of readiness for possible concessions. Next, you need to understand what compromise it makes sense to strive for, based on the use of the information received. Then you should determine your next specific steps.These stages of a business conversation and constitute the main part of the negotiations. As a result, both parties, as a rule, come to a final agreement.
Analysis of the done and lessons for the future
When the negotiations are finished, this does not end there. It is necessary to analyze the results of the process itself, as well as its strategy and tactics, and draw lessons for the future. The final stages of business communication just serve this. Negotiating is a difficult but very important art. In order to own it adequately, you need to constantly improve your skills. Understanding what constitutes the various stages of business negotiations and is intended to make its contribution to this process.